In any association, executives face tough conversations, often with members, but also with policy-makers, business partners and under-performing staff. This practical webinar with high-stakes communication expert Pete Burdon shows you the tools to handle these situations with confidence and clarity.

Pete draws on his background as a media trainer—where staying calm under pressure and delivering key messages is critical—and applies these skills to high-stakes workplace conversations.

The Webinar will cover how to:

·       Prepare quickly for challenging discussions

·       Deliver clear, effective messages

·       Control emotions and keep conversations productive

·       Read the other person and defuse tension

·       Open and close conversations with purpose

This is not just theory. The session is built around real-world scenarios for associations.

Pete Burdon

Pete is a leading trainer in mastering difficult workplace conversations. With Masters Degrees in Journalism and Communication Management, and a background as a journalist and government press secretary, Pete originally specialised exclusively in media training. After consistent feedback from clients about how those skills helped them in tough conversations at work, he developed his Mastering Difficult Conversations at Work training.

Pete has worked with leaders and executives in multiple areas from politics to business to education and is a former communication manager for a major New Zealand association.